Messaging, billing, security, analytics, support, and compliance.
WhatsApp, SMS, email, payment, hosting, and integration providers may be involved.
Privacy requests can be sent to our support contact.
Data 01
Data we collect
We collect information you provide directly, information generated by your use of MsgBurst, and information received from connected providers or integrations.
- Account details such as name, email address, phone number, company name, role, and login activity.
- Contacts, recipient lists, message templates, campaign content, files, delivery logs, and suppression records.
- Billing, payment references, wallet transactions, recharge requests, and invoice-related information.
- Technical data such as device, browser, IP address, cookies, audit logs, and error diagnostics.
Data 02
How we use data
We use data to provide and improve MsgBurst, process campaigns, maintain account security, support customers, prevent abuse, and meet legal or provider obligations.
Campaign and contact data should only be uploaded when you have the right to use it for
the communication purpose selected inside MsgBurst.
Data 03
Cookies and local storage
We use cookies, sessions, and local browser storage to keep users signed in, remember interface preferences, protect forms, improve reliability, and understand how the product is used.
You can control cookies through your browser settings, but disabling required cookies may affect login, security, and dashboard functionality.
Data 04
Third-party services
MsgBurst connects with third-party services to send messages, process payments, host the application, deliver email, handle webhooks, and provide analytics or diagnostics.
- Messaging providers for WhatsApp, SMS, Telegram, email, and delivery callbacks.
- Payment providers and banking/payment reference systems for wallet and recharge workflows.
- Hosting, database, backup, logging, and security infrastructure used to operate the platform.
Data 05
Security and access controls
We use operational safeguards such as authentication, role-based access, audit logs, provider credential handling, backup controls, and application security checks to protect platform data.
No system is perfectly secure. You are responsible for protecting passwords, API keys, provider accounts, team member access, and devices used to access MsgBurst.
Data 06
Your privacy choices
Depending on your location and applicable law, you may request access, correction, export, deletion, or restriction of personal information associated with your account.
Access your data
Correct account details
Request deletion
Manage opt-outs
Data 07
Retention
We retain account, billing, campaign, delivery, audit, and support records for as long as needed to operate MsgBurst, comply with legal obligations, resolve disputes, enforce terms, and prevent abuse.
Some records may remain in backups or logs for a limited time after deletion from active systems.
Data 08
Contact for privacy concerns
If you have questions about this Privacy Policy or want to make a privacy request, contact our support team. We may ask for verification before acting on account-related requests.
Privacy support
Email us for access, correction, deletion, retention, or provider-processing questions.
support@msgburst.in